The safety of a person with unmanaged mental health challenges in acute crisis and the safety of first responders and involved healthcare personnel is paramount.
Prior to establishing contact with a person in crisis, first responders are presented with a Pre-Response Safety Briefing summarizing care considerations, any known de-escalation tactics and other safety factors compiled from previous jurisdictional contact. In situations where an individual requires transportation to a hospital, acute crisis facility or detention centre, a summary of on-scene observations and safety considerations is automatically generated and securely transmitted prior to arrival.
A community-centric approach focuses collaborative efforts on achieving the best possible outcomes for a person in acute crisis.
First responders are supported in identifying the most appropriate outcomes for a person in crisis, balancing risk management with evidence-informed decision making. Standardized data collection and the use of clinical language improves the transition of care via automatically-generated PDF summaries. Barriers to accessing care or follow-up services are reduced via secure digital community networks.
Access to anonymized aggregate outcomes data in real-time supports agency leadership and policy makers.
Standardized data collection provides more seamless access to outcomes data minimizing manual spreadsheet -based analysis. All anonymized data can be accessed via bulk .csv download, secure web analytics portal, automated monthly reporting for agency leadership and larger format summary reports. Quality Assurance and Professional Standards personnel have greater access to decision-making data supporting improve oversight.
“The system provides useful and timely evidence based information to assist officers in making appropriate decisions whether a person is at risk of harm to themselves or others.”
Supt. Randy Huisman
Superintendent, Patrol Division
Saskatoon Police Service
“If I haven’t dealt with an individual but another officer has, as soon as I pull it up I can see their triggers and ways on how to de-escalate things. It ends in a peaceful resolution almost always if we have that prior knowledge.”
Cst. Ryan Laycoe
Belleville Police Service
“The value of this technology is that it gives us advanced notice, like when paramedics warn us of a cardiac arrest coming or an acute stroke. It improves the timeliness and appropriateness of care and supports the patient needs.”
Dr. Craig Murray
Chief of Emergency Medicine
Surrey Memorial Hospital
“It creates efficiencies for healthcare and The RCMP, expediting the client's ability to obtain mental health treatment and reducing any unnecessary apprehension or delays in receiving treatment.”
Supt. Kevin Lewis
Commander, North District
“D” Division RCMP
“Our frontline officers spend more time completing core policing functions and less time at the hospital. The clients we are serving are now receiving timely and appropriate levels of care based on their individually identified needs.”
Chief Wayne Balcaen
Chief of Police
Brandon Police Service
“Having a heads up from the police that a patient is en route allows us to prepare a space for the patient. Overall the system has decreased unnecessary visits to ED.”
Patient Care Manager, ED/ICU
Perth and Smiths Falls District Hospital
“A great benefit to our members is access to the person-in-crisis information and de-escalation techniques to make the interaction as successful as possible.”
Sgt. Chris Palmer
Mental Health Unit
York Regional Police
“This platform has improved professional communication between our officers and the medical staff and doctors which has helped to increase more appropriate outcomes for the patients, and allowed our officers to spend more time patrolling the streets, thus improving public safety.”
Insp. Jarrid St. Pierre
Detachment Area Commander
Central Plains RCMP
“HealthIM supports collaboration for our clients between our community partners and inter-agency programs. It allows for community partnerships to continue to assist an individual through their mental health, or, crisis situation following contact with the police.”
Manager, Crisis Services
Prairie Mountain Health