Compassionate and evidence-based response to mental health crisis situations.
The system is designed to increase safety for both the responder
and the person in crisis, improve outcomes for individuals suffering from
unmanaged mental health challenges and promoted effective oversight.
Prior to establishing contact with a person in crisis, responders review a brief synopsis of critical safety factors including de-escalation techniques, any known triggers and contextual information compiled from previous contact.
Responders complete a digitized version of the interRAI™ Brief Mental Health Screener (BMHS). The BMHS provides rapid on-scene evaluation of risk and uses clinically validated algorithms to assist in evaluating risk of harm and determining appropriate outcomes. www.interRAI.org
Secure community networks facilitate wireless transmission of on scene observations to hospital, community mental health and other partner agencies. Advanced notification prior to hospital transport facilitates improved transfer of care.
Real-time access to de-identified aggregate response data via secure analytics portal and automated reporting. Provides timely access to key metrics and insights for agency leadership, community partners and policy makers.
Increase Safety
Improve Crisis Outcomes
Effective Oversight
HealthIM encryption practices comply with provincial and federal privacy legislation to protect the privacy rights of vulnerable persons in crisis.
Privacy Compliance
System access is limited to authorized first responders and all activity is tracked via audit log. Information is anonymized at source for transmission and data is end-to-end encrypted both in transit and at rest.
Data Security
Compliant with FIPS 140-2 and CSE cryptographic standards for “PROTECTED B” data. Fully redundant Tier III server infrastructure. 4096 bit RSA encryption across TLS protected channels.
“HealthIM provides seamless, collaborative engagement between our clients, our community partners, and interagency programs. It allows for community partnerships to continue to look for innovative ways to assist an individual through their mental health, or, crisis situation.”
Jodine Szabo
Westman Crisis Services
Prairie Mountain Health
“As a community addictions and mental health service provider we are very excited about the increased level of referrals and engagement the HealthIM software has helped create. Police have become one of our largest external sources for referrals. Implementing HealthIM in our community has lead to more people becoming engaged in the healthcare system and receive the support they need to maintain wellness.”
Derek McGeachy
Senior Manager of Operations
Addictions and MH Services -
Hastings Prince Edward
“Operational expediency and efficiencies in uniform patrol operations were realized. The ability to leverage information across different public service sectors has improved our policy development, staffing and tactical decision making. We have a stronger understanding of those in our community suffering from mental health challenges and are responding in a safer and more coordinated fashion.”
Deputy Chief Gord Perrier
Deputy Chief, Operations
Winnipeg Police Service
