Increase safety.

Improve crisis outcomes.

Effective oversight.

Compassionate and evidence-based response to mental health crisis situations.

The HealthIM System



HealthIM software supports responders during emergency mental health crisis calls.

The system is designed to increase safety for both the responder and the person in crisis, improve outcomes for individuals suffering from unmanaged mental health challenges and promote effective oversight.


HealthIM consists of four components:

Pre-Response Safety Briefing

Prior to establishing contact with a person in crisis, Responders review a brief synopsis of critical safety factors including de-escalation techniques, any known triggers and contextual information compiled from previous police contact.

Mental Health Risk Screener

Responders complete a digitized version of the interRAI™ Brief Mental Health Screener (BMHS). The BMHS provides rapid on-scene evaluation of risk and uses clinically validated algorithms to assist in evaluating risk of harm and determining appropriate outcomes.

Inter-Agency Communication

Secure community networks facilitate wireless transmission of on scene observations to hospital, community mental health and other partner agencies. Advanced notification prior to hospital transport facilitates improved transfer of care.

Reporting and Analytics

Real-time access to de-identified aggregate response data via secure analytics portal and automated reporting. Provides timely access to key metrics and insights for agency leadership, community partners and policy makers.

Program Benefits



Increase Safety

  • Responders alerted to care considerations prior to establishing contact with a person in crisis.
  • De-escalation information supports peaceful resolution of interactions.
  • Weapons possession and violent behaviour flagged for Responders and healthcare staff.
  • Notification system alerts community partners to incoming persons escorted by emergency responders.

Improve Crisis Outcomes

  • Standardized clinical language supports care planning at partner healthcare agencies.
  • Responders empowered to make the best outcome decision based on the needs of the person in crisis.
  • Real-time access to data and performance metrics provides community leadership with information needed for policy and program development.

Effective Oversight

  • Standardized digital format allows for real time analysis of performance data.
  • Support for Quality Assurance and Professional Standards personnel.
  • Aggregate anonymized data provides insights into response patterns and performance metrics for policy makers.

Protection of Individual Privacy Rights

HealthIM encryption practices comply with provincial and federal privacy legislation to protect the privacy rights of vulnerable persons in crisis.


Privacy Compliance

System access is limited to authorized law enforcement and healthcare personnel. Activity tracked via audit log. Information is anonymized at source for transmission and data is end-to-end encrypted both in transit and at rest.

Data Security

Compliant with FIPS 140-2 and CSE cryptographic standards for “PROTECTED B” data. Fully redundant Tier III server infrastructure. 4096 bit RSA encryption across TLS protected channels.


Want to learn more?

Contact us to learn more about the HealthIM system or review the self-directed resources below.



HealthIM in the Community



© HealthIM 2020